faq

1. Who should I contact when I need a transcript?
   You should call our toll-free number at 1 (877) 551-8801, or log on to our site at www.victoriastranscription.com, and click on Get a Quote.
   
2. How fast can I get my transcripts?
   As fast as you need them! Standard delivery is two weeks, but you can receive your transcripts with a 24-, 48-, or 72-hour turnaround. We also will honor special requests, so just let us know when you order the job, when you’d like to receive it, and we will accommodate your needs.
   
3. What are your rates?
   Our rates are based on the turnaround time you want, and the degree of difficulty of the file. We will determine your rate after discussing with you the full scope of the project and agreeing on all parameters.
   
4. What types of audio formats do you work with?
   While we prefer to work with digital audio (WAV, MP3, etc.), we accept all types of audio formats, including mini and standard cassettes, CDs, VHS and DVDs. We even transcribe voicemails!
   
5. Do you only transcribe for businesses and health care organizations?
   No! We work with anyone who has a transcription need—including authors, writers of family histories, podcasters and videographers.
   
6. Will you deliver my finished transcript in my format of choice?
   Yes. We deliver the final product any way you want it.
   
7. How do you keep my transcripts confidential?
   By using a HIPAA compliant Web-based application where confidentiality is strictly maintained. We also require our transcriptionists to sign confidentiality agreements.
   
8. Can we call in our requests?
   Yes. Just call our toll free number and follow the prompts to get started.
   
9. What additional savings can you offer me?
   We work better, faster, and more accurately than most in the industry. By using VTS, you eliminate internal staffing costs, increase efficiencies, and mitigate the risks of producing inaccurate or non-compliant materials.